Cairns Adventure Tours

Terms, Conditions and Liability Agreement

Effective Date: March 2026

By purchasing, booking, or participating in any tour or activity operated by Cairns Adventure Tours, the customer confirms that they have read, understood, and agreed to the following Terms, Conditions, and Liability Waiver.

Agreement to these terms occurs automatically at the time of purchase or booking, including through the company website, booking platforms, or third-party agents.

1. Acknowledgment of Risk

Adventure and outdoor activities involve inherent risks that may result in injury, illness, property damage, or death.

These risks may include but are not limited to:

• Slips, falls, or physical injuries
  
  

• Equipment malfunction
  
  

• Weather changes or extreme environmental conditions
  
  

• Water hazards or uneven terrain
  
  

• Wildlife encounters
  
  

• Remote location risks
  
  

• Actions of other participants
  
  

By purchasing or participating in a Cairns Adventure Tours activity, the customer acknowledges and voluntarily accepts all inherent risks associated with adventure activities.

2. Automatic Acceptance of Terms

By completing a booking or purchasing a ticket for any Cairns Adventure Tours service, the customer confirms that they:

• Have read and understood these Terms and Conditions
  
  

• Agree to the Liability Waiver and Risk Acknowledgment
  
  

• Accept the inherent risks of adventure activities
  
  

• Agree to follow all safety instructions provided by staff and guides
  
  

Completion of a booking constitutes full legal acceptance of these terms without the need for a physical signature.

3. Limitation of Liability

To the maximum extent permitted by law, Cairns Adventure Tours, including its employees, guides, contractors, and affiliates, shall not be liable for any injury, loss, damage, delay, or death arising from participation in tours or activities.

This limitation applies except where liability cannot legally be excluded under Australian Consumer Law or the Civil Liability Act 2003 (Queensland).

Participants agree that they take part in activities at their own risk.

4. Participant Responsibilities

Participants must:

• Follow all instructions provided by guides or staff
  
  

• Use equipment only as instructed
  
  

• Inform staff of any relevant medical conditions
  
  

• Act responsibly and avoid dangerous behaviour
  
  

Cairns Adventure Tours reserves the right to refuse or remove participation if a guest:

• Poses a safety risk
  
  

• Is under the influence of alcohol or drugs
  
  

• Fails to follow safety instructions
  
  

No refund may be provided in these situations.

5. Health and Fitness Requirements

Participants confirm that they are:

• Physically and mentally capable of participating in the activity
  
  

• Free from medical conditions that may create danger during the activity
  
  

Customers accept full responsibility for their personal health and safety during the activity.

6. Alcohol and Drug Policy

Participation in tours or activities while under the influence of alcohol or drugs is strictly prohibited.

Cairns Adventure Tours reserves the right to deny participation without refund to anyone suspected of intoxication.

7. Cancellation and Refund Policy

Customer Cancellation

Cancellations made:

• More than 48 hours before the tour may receive a full refund or reschedule
  
  

• Between 24–48 hours before the tour may receive a partial refund
  
  

• Less than 24 hours before the tour are generally non-refundable
  
  

Company Cancellation

Cairns Adventure Tours may cancel or modify tours due to:

• Severe weather
  
  

• Safety concerns
  
  

• Operational requirements
  
  

• Government restrictions
  
  

In these cases, customers may be offered:

• Rescheduling
  
  

• Tour credit
  
  

• A full refund
  
  

8. Safety Policy

Safety is the highest priority for Cairns Adventure Tours.

All tours include:

• Safety briefings before activities
  
  

• Trained guides supervising activities
  
  

• Safety equipment when required
  
  

• Monitoring of weather and environmental conditions
  
  

Participants must comply with all safety instructions at all times.

Failure to follow safety instructions may result in removal from the tour.

9. Photography and Media

During tours, photographs or video recordings may be taken for marketing and promotional purposes.

By participating in a Cairns Adventure Tours activity, customers grant permission for their image or likeness to be used in promotional materials unless they notify the company before the tour begins.

10. Privacy Policy

Cairns Adventure Tours may collect personal information such as:

• Name
  
  

• Contact details
  
  

• Booking information
  
  

• Emergency contact details
  
  

This information is used for:

• Booking management
  
  

• Safety purposes
  
  

• Customer communication
  
  

• Legal compliance
  
  

Personal information will not be sold or shared with third parties except where required by law.

11. Code of Conduct

All participants must behave respectfully and safely.

The following behaviour is prohibited:

• Reckless or dangerous conduct
  
  

• Harassment of staff or other guests
  
  

• Damage to equipment or property
  
  

• Ignoring safety instructions
  
  

Participants who violate these rules may be removed from the tour without refund.

12. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia, and any disputes shall be handled in the courts of Queensland.

13. Acceptance of Agreement

By purchasing, booking, or participating in any Cairns Adventure Tours activity, the customer confirms that they:

• Have read these Terms and Conditions
  
  

• Understand the risks associated with adventure activities
  
  

• Agree to the Liability Waiver
  
  

• Accept these policies in full
  
  

Acceptance occurs automatically at the time of booking or purchase.